Shipping &
Returns
From our studio in Edinburgh to your door.
Most pieces are made in small batches, with some finished to order. Please allow 2–3 business days for us to prepare your order.
Pieces requiring additional finishing or custom work may take up to 5 business days to prepare.
Once your order is on its way, you’ll receive a dispatch confirmation with tracking details.
Delivery times are counted from dispatch. Depending on availability, you can choose home delivery or a parcel locker at checkout.
We currently ship from Edinburgh to Australia, Canada, Hong Kong SAR, Japan, New Zealand, Norway, Serbia, Singapore, Switzerland, Türkiye and the United States.
Delivery rates and available services are shown at checkout and vary depending on your destination.
Delivery times vary by country and carrier. Once your order has been dispatched, you’ll receive tracking details so you can follow it on its way.
International orders may be subject to local taxes, customs duties or handling fees when they arrive in your country. These charges are determined by local authorities and are not included in your order total.
Any applicable charges are the responsibility of the recipient. We recommend checking your country’s import requirements before ordering.
Changed your mind?
It happens.
You can request a return within 30 days of receiving your order. Items must be unworn and unused, with any original tags and packaging, and you’ll need your proof of purchase.
To start a return, email us at hello@wispjewellery.com before sending anything back. We’ll confirm your return and let you know where to send it.
Return shipping costs are your responsibility unless your item is faulty, damaged, incorrect, or we’ve made a mistake with your order.
Personalised and custom-made pieces, sale items and gift cards cannot be returned.
Once we receive and inspect your return, we’ll let you know if your refund has been approved. Approved refunds are sent to your original payment method within 10 business days, although your bank or card provider may take a little longer to process them.
If your order arrives damaged, faulty or incorrect, please get in touch as soon as possible so we can make it right.
International customers can request a return within the same 30-day return period, provided the item meets the conditions above.
Return shipping costs are your responsibility unless the item is faulty, damaged or incorrect. Original shipping charges, customs duties, import taxes and handling fees are non-refundable, except where required by applicable law.
Any customs duties, taxes or handling fees associated with returning an item are the responsibility of the customer, except where required by applicable law.
If consumer law in your country gives you additional cancellation or return rights, those rights are not affected by our returns policy.