Privacy policy

Last updated: May 31, 2026

Wisp Jewellery (“we”, “us” or “our”) operates this store and website. We are powered by Shopify, enabling us to provide you with our products and a curated shopping experience. This Privacy Policy explains how we collect, use, share and protect your personal information when you use or purchase from our store or otherwise interact with us.

By using our Services, you acknowledge you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following information, depending on your interactions and applicable law:

  • Contact details: name, shipping & billing address, phone, email
  • Payment details: credit/debit card and payment confirmation (processed securely by our providers, not stored by us)
  • Account information: username, password, account preferences
  • Order/transactional details: items viewed, cart, wishlist, purchases, returns
  • Communications: messages and customer service requests
  • Device and usage: IP, device & browser type, network, visits and interactions

We may collect information directly from you, automatically (e.g. when you browse our site using cookies), from Shopify, and from service providers who help us process orders and deliver Services.

How We Use Your Information

We use your information to:

  • Process your orders, deliver products, arrange returns, respond to inquiries, and manage your account.
  • Provide, operate, improve and personalise your shopping experience.
  • Send service, order and shipping updates.
  • (With your consent) Send you promotions/newsletters; you can unsubscribe anytime.
  • Detect, investigate and prevent fraud or unauthorised activity.
  • Comply with legal or regulatory obligations.

We do not sell your personal data. We never share it for unrelated marketing purposes.

How We Share Information

We share information as needed to fulfill and improve our services:

  • Service providers (e.g. Shopify for payments, hosting, order processing, shipping).
  • Marketing and analytics partners (only if you consent to cookies/advertising).
  • Legal and regulatory authorities if required by law or to protect our rights.
  • Business transactions: in case of a merger, acquisition, etc.

Learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy/customers

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate the store (e.g., keep your cart working), analyse traffic, and (if you accept) personalise content and advertising.
You can control your cookie settings in your browser, or via banners/pop-ups when you visit our site.

International Data Transfers

Your information may be processed and stored outside your country, including Canada and the US (where Shopify’s servers are located). We rely on contracts and measures compliant with GDPR and UK/EEA requirements, as needed, for such transfers.

Your Rights

Depending on your region (e.g., UK/EEA), you may have rights to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing.
  • Data portability (receive or transfer a copy of your data).
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with a regulator if you believe your rights were violated.

You can exercise rights by contacting us at hello@wispjewellery.com or via Shopify’s privacy portal: https://privacy.shopify.com/

Children’s Privacy

Our services are not intended for children under the age of majority in your jurisdiction.
If you believe a child has provided us with information, please contact us to request deletion.

Changes

We may update this policy as practices or legal requirements change. Updates will go live on this page (“last updated” date above).

Contact

If you have any questions or requests about your personal information and privacy, contact us at hello@wispjewellery.com. We are the data controller for your information.