Privacy policy

Last updated: August 8, 2026

Wisp Jewellery (“we”, “us” or “our”) operates this store and website. We are powered by Shopify, enabling us to provide you with our products and a curated shopping experience. This Privacy Policy explains how we collect, use, share and protect your personal information when you use or purchase from our store or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect or process the following information, depending on your interactions with us and applicable law:

  • Contact details: name, shipping and billing address, phone number and email address
  • Payment details: payment information and payment confirmation, processed securely by our payment providers and not stored directly by us
  • Account information: username, password and account preferences, where applicable
  • Order and transactional details: products viewed, cart activity, purchases and returns
  • Communications: messages, enquiries and customer service requests
  • Device and usage information: IP address, device and browser type, network information, visits and interactions with our website

We may collect information directly from you, automatically when you use our website (for example, through cookies), from Shopify, and from service providers that help us operate our store, process orders and provide our Services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders, arrange delivery and returns, respond to enquiries and manage your account.
  • Provide, operate, improve and personalise your shopping experience.
  • Send service, order and shipping updates.
  • Send promotional emails or newsletters where you have consented to receive them. You can unsubscribe at any time.
  • Detect, investigate and prevent fraud, security incidents or unauthorised activity.
  • Comply with applicable legal and regulatory obligations.

We do not sell your personal information for monetary consideration.

How We Share Information

We may share personal information where necessary to operate and improve our Services, including with:

  • Service providers, such as Shopify, payment providers, shipping and fulfilment providers, and other companies that help us operate our store.
  • Marketing and analytics partners, where applicable and subject to your cookie and privacy choices.
  • Legal and regulatory authorities, where required by law or where necessary to protect our rights or the rights of others.
  • Parties involved in a business transaction, such as a merger, acquisition or sale of all or part of our business.

You can learn more about how Shopify processes personal information in Shopify’s privacy documentation.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our store, remember your preferences and shopping cart, understand how visitors use our website, measure performance and, where you have consented, personalise content or advertising.

You can manage your cookie preferences through the cookie banner or privacy controls available on our website, as well as through your browser settings.

International Data Transfers

Your personal information may be transferred, stored and processed outside your country of residence, including in the United States and other countries where Shopify and our service providers operate.

Where required, appropriate safeguards are used for international transfers of personal information in accordance with applicable data protection laws, including UK GDPR requirements.

Your Rights

Depending on where you live and applicable data protection law, you may have rights in relation to your personal information, including the right to:

  • Access the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete personal information.
  • Ask us to delete your personal information in certain circumstances.
  • Object to or restrict certain processing of your personal information.
  • Request portability of your personal information.
  • Withdraw consent where our processing is based on your consent.
  • Unsubscribe from marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at hello@wispjewellery.com.

Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal and regulatory requirements.

Any updated version will be published on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact us at:

Wisp Jewellery
Email: hello@wispjewellery.com

Wisp Jewellery is the data controller responsible for the personal information described in this Privacy Policy.