Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at hello@wispjewellery.com.

If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back to us without first requesting a return may not be accepted.

You can always contact us at hello@wispjewellery.com if you have any questions about a return.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.

We’ll review the issue and arrange a replacement, repair or refund where appropriate.

Non-returnable Items

Personalised, custom-made or made-to-order items cannot normally be returned unless they are faulty or damaged.

For hygiene reasons, earrings for pierced ears cannot be returned once their sealed packaging has been opened, unless they are faulty.

Gift cards are non-returnable.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items

Sale items can be returned in accordance with our standard return policy unless clearly marked as final sale at the time of purchase.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return your original purchase and, once your return has been accepted, place a new order.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

We recommend using a tracked shipping service when returning an item. Wisp Jewellery cannot be responsible for return parcels that are lost in transit.

International Returns

International customers are responsible for arranging and paying for return shipping unless the item is faulty, damaged or incorrect.

Please contact us before returning an international order so that we can provide the correct return instructions.

Import Taxes and Duties

International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Original shipping charges and any import duties or taxes paid by the customer are generally non-refundable, except where required by applicable law.

If an order is returned to us because import duties or taxes were not paid, any costs charged to us in connection with the return may be deducted from the refund where permitted by law.

Refunds

We’ll let you know once we’ve received and inspected your return and whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process and display the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at hello@wispjewellery.com.